We would like to show you a description here but the site won’t allow us. Account - Mobile. Get the Hub ready by connecting the wires. Stay safe online. Hub 3. Check outside for the omnibox (brown or grey) and trace the cables to the inside. I've got the same problem as above. I can only find the TV socket. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Should I cancel and request an engineer to install. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Virgin Media Quickstart set up. New Install Assistance. Is it necessary to plug the cable to socket for having wifi, if so what can I. So yes, following many takeovers, this is now your Virgin Media connection. Virgin media wall socket for broadband is not what js shown on the installation guide. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. Look for an omnibox on the outside of your property and try and trace the cable. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Virgin Media: TiVo® service. There is a wire within the box but it’s too short to reach and also does n. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. I'm currently renovating my living room, including the electrics. However, since theres no virgin media socket is it possible if someone who works at v. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. We can certainly look to get an engineer booked in for you. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Stream from Virgin Media. Phone. No wall socket. Thank you. The existing cables will be screw-on (11 mm spanner or pliers required). Joining in Options. Turn on and start the hub. Jan 14, 2022. Entertain me; Broadband Deals. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Account - Mobile. Back a step. Turn on and start the Box. I'm very sorry to hear about the non wall socket. Wall socket. You’ll leave the Hub alone for 10 minutes. I've had a quickstart and they sent it but there is no previous virgin connection. Pop the power cable into a nearby plug socket, and turn it on. 68K; 345; 502; Alex_RM. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. I guess your options are seek approval, be dumb and have install or change providers. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). TV box - 15 mins. It has two outputs on the left of the wall box. Live TV uses co-ax cables. Please help. I wanted. I have the new one as I. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. Thanks to everyone who replied to my question about removing old telephone boxes and wire. Options. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Browse Virgin Media Virgin Media Community. Stay safe online. Look for a box on the outside of your home and see if you can trace where the coax goes. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Just wondering if anyone knows of any better powerline. . Tudor. 0. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. There is a long wire and plastic boxes. The box and cables may have been removed by the previous occupiers. Security matters. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media; My Virgin Media; Shop;. Forum; Apps. . Security. Broadband and phone deals. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. 0 Kudos Reply. I have my original wall box still that has the CableTel logo. 2: Seeker. Virgin Media don’t do any Fibre connections to inside the house. - 5250024Options. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Joining in Options. I tried calling for an - 5370472 My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. . It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. When ordered it didn't say anything about needing a VM wall socket. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Browse Virgin Media Virgin Media Community. But I don't think I have any Virgin Media Wall sockets in my house. Stay safe online. Sign in . Re: No wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I'm here to share knowledge, I don't work for Virgin Media. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. You need a small spanner to remove this. com on 15-02-2022 10:03. Manage Your Account. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. The phone number doesn't connect you. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I have looked everywhere but can't seem to find one. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Everything is freshly decorated and the telly, internet and TV work fine. Stay safe online. I don't work for Virgin Media. VM BB TV Landline. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I am so sorry to hear that you seem to be missing a wall socket in the home. just moved in, can see the brown cable coming in from outside but there's no VM. i don’t have a virgin media wall socket. Please help - 5208212. Grab the adapter we provided and plug it. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. 0 Kudos Reply. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Stream from Virgin Media. I can only find the TV socket. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Solved: Hello, ive tried calling and cant get through to book and engineer. Call the Pre-installation and delivery team on 0800 052 1734. If you're not a customer, and you're looking to check if we supply your address, you can check here. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Browse Virgin Media Virgin Media Community. Tudor. FYI it was push-fit, not screw on, even though the receiving socket on the. It is really quite simple. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Account - Cable. Manage Your Account. Just had self installation delivered, have no wall socket just two cables from the wall. 6. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I have only got one rectangular shaped white socket (Shown. Options. It is likely you will be waiting a few days. How do I book one? - 5404317. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Thanks . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Options. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). However, I do not have any of the specified wall sockets available. Virgin Media Wall Socket Example 2. Plug the cables into the Hub. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Virgin Mobile. I don't work for Virgin Media. My problem, like many others is the main phone line is in one room and the hub in another. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Post ReplyHi, I ordered a broadband only package and was told my address was applicable for a self install kit. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Account - Cable. No virgin media wall socket in QuickStart,. There are no virgin sockets on the wall. When phone connected to the wall socket, no dial. That is the way I want it to stay. Then push the connector VM have provided over the screw thread. One of them was Telewest. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. That is a rooftop aerial outlet for Freeview TV. VM BB TV Landline. I don't think you have understood the problem! 1. Stream from Virgin Media. Virgin Media. Just joined. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. I can’t push - 5368162. There are multiple different branded wall boxes inside our flat but none. My Virgin Media App. I’ve just lived into my new house and received my Virgin box. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. . 0 Kudos. com. AnthonyRaw1986. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Had my kit sent to a home we’ve just moved into. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Re: Wall socket. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Mobile Your Account. Call the Pre-installation and delivery team on 0800 052 1734. You need a small spanner to remove this. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. No virgin media wall socket. I just moved into a new apartment, and bought a broadband from virgin media. I have signed up as a new user for Virgin Fibre. . Re: No virgin media wall socket. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. So, a 50 minute broadband, TV and phone. Even sitting in the room above the router, the WiFi was dreadful. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The cable fits in the socket shown in the image attached. however as you still get a line from the wall socket there's a chance the migration has not completed yet. Back a step. Entertain me; Broadband Deals. QuickStart, set up and connections. Tudor. I don't work for Virgin Media. on 15-11-2022 18:53. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Socket should be on the underside. Entertain me; Broadband Deals. He was going door to door. how can we go about changing our self install to. Phone. Tudor. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Manage Your Account. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Please help. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. on 17-12-2022 10:39. Please there is no virgin media wall socket and I don't know how to go about the installation. But I have actually managed to get through to the technical team over chat. Vonage 2nd line. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. 14-08-2023 16:02 - edited 14-08-2023 16:05. 0 Kudos Reply. The phone number doesn't connect you. Awful first impressions of Virgin Media. 0 Kudos Reply. If you have no luck you will need a technician’s install. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin Phone Switchover. Managing Your Account - Cable. This is designed to push over the existing screw connector the outlet has. on 23-10-2022 13:36. Choose the best spot for your wifi hub. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. #12. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Account - Mobile. there is brown box outside but the cables are not coming in . This seems to be the only way that i can speak to someone about the issue. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Broadband Deals. Tudor. on 05-12-2022 15:05. signed up and was given the option of self installation. Phone. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right. Account - Mobile. If you can get Quickstart, you can choose one of two delivery options. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Go to virginmedia. on 31-12-2021 10:47. I’m having the exact same problem. Account - Cable. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I was never asked if I had a wall box. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. VM BB TV Landline. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. @umerarifkhan11 wrote:. Virgin Media Community. We have the quickstart pack but sadly cannot get broadband set up and working. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. I. Look for the omnibox outside and trace the cable inside. Account - Mobile. Tudor. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I. 0800 052 1734-----Fibre phone Adaptor - different rooms. Just joined. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Browse Virgin Media Virgin Media Community. It is actually a VM box but a very old one, even though it was still in use just over a month ago. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. log into hub3 - 192. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. cable from wall. Follow these steps to install your virgin Media Broadband, TV and Phone service. 0 KudosVery poor advice. Joining in. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. My Virgin Media App. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. You have at least tested the ringing capacitor issue in the diagnostic process. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Let us know if there's any further issues. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Hi, Iv just received my new broadband. Sorry to see that you have been having issues with connecting your equipment. Or if the other end of the white cable is in a more useful. Browse Virgin Media Virgin Media Community. Security matters. Getting Connected with Virgin Media is easy when you have a wall socket. Browse Virgin Media Virgin Media Community. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. Switched On Families. Virgin Mobile. When im connected via lan from MB to Router i get 900mb to 1000mb. All forum topics; Previous topic; Next topic; 1 REPLY 1. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I have noticed that i do not have any internal wall socket. Can you help? - 5401771 BrowseHi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. My Virgin Media App. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. 2 weeks ago - last edited 2 weeks ago. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. kkd1. Options. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. My Virgin Media App. Virgin Media; My Virgin Media; Shop; Help;. on 22-10-2022 20:58. Step 3 - Label the box – a letter came with the. Any help much appreciated, could a mod please help? 0 Kudos Reply. Hi there @vmcusto1, welcome to our forum and thanks for your post. The OUT terminal from the Technetix isolator has a terminator cap on it. Options. I think there’s something missing to the Virgin Media wall socket in my flat. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Then push the connector VM have provided over the screw thread. I have virgin media 1ghz. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Virgin Mobile. Phone. Bits and bytes. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Stay safe online. They will charge £99 for a relocation. The website is not even remotely helpful with this issue. Don’t have a virgin media wall socket; Options. I don't think you have understood the problem! 1. Explain you need a manned install. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. But I have no Virgin Media Wall socket in my - 5383603. I am going to cancel. I’m annoyed as I have been sent the DIY set up box and I. 0 Kudos. No virgin media wall socket mattz1106. No Virgin Media wall socket on 19-10-2022 08:24.